Privacy Policy

Last updated: December 30, 2025

Link AI Pty Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We provide AI voice agent services that help businesses answer phone calls, qualify enquiries, and book/reschedule/cancel appointments. Our customers may include (but are not limited to) plumbers, electricians, real estate agencies, clinics, and other service providers.

1. What we collect

• Caller contact details (such as name and phone number) provided during a call.
• Call audio recordings, transcripts, and messages (where enabled) for service delivery and quality improvement.
• Booking details shared during a call (such as preferred time, service type, address, or notes relevant to the appointment).
• Business information from our customers needed to run bookings (such as opening hours and availability).

We do not sell personal information or use it for unrelated marketing.

2. How we collect information

• Directly from callers when they speak with our AI voice agent.
• From our business customers when setting up the service.
• From call systems used to route calls and deliver the service.

3. How we use information

• To answer calls, capture details, and manage appointment bookings.
• To provide summaries/notifications to the business you are calling.
• To improve accuracy, reliability, and service quality.
• To meet legal and compliance obligations.

4. Who we share information with

• The business you called (so they can deliver the service and manage the booking).
• Trusted providers used to operate the service, such as:
  • Amazon Web Services (AWS) – hosting and storage in Australian regions.
  • Twilio – telephony and call routing (subject to their privacy policy at twilio.com/legal/privacy).
  • ElevenLabs – voice synthesis (subject to their privacy policy at elevenlabs.io/privacy-policy).
• Government or law enforcement where required by law.

5. Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. We use access controls and security practices appropriate to the nature of the data.

6. Access and correction

You can request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding.

7. Complaints

If you have a privacy concern, contact us and we’ll respond as soon as reasonably possible.

8. Updates

We may update this Privacy Policy from time to time. The latest version will be published on this page.

9. Contact

Email: ai@linkai.com.au
Mail: Link AI Pty Ltd, Melbourne 3000